Help & FAQs

Ordering

How do I personalise my order?

Simply enter your personalisation in the box provided on the product page. Please double-check all names, dates and spellings before placing your order.

Will I receive a proof before my item is made?

Some personalised products include a digital proof before printing, while others do not. If a proof is included, we'll send it for your approval before production begins.

Please check your proof carefully, as we cannot accept responsibility for errors once it has been approved.

Can you change the wording or design?

Many of our cards, prints and other paper products can be personalised or adapted to suit your requirements.

Some keepsakes and gift items have design limitations due to the manufacturing process, so not every design can be altered. If you're unsure, please contact us before placing your order and we'll be happy to let you know what's possible.

Delivery

How quickly will my order be dispatched?

Processing times vary depending on the product and are shown on each product listing. We always aim to dispatch orders as quickly as possible while maintaining the quality of every item.

Can I send my order directly to someone else?

Yes. Simply enter the recipient's delivery address during checkout. We never include pricing information inside our parcels.

Why have my items arrived separately?

If your order contains multiple items, they may be dispatched separately depending on production times, stock availability or packaging requirements. There is no additional postage charge if this happens.

Products

Can I add my own verse or message?

Absolutely. Most personalised products allow you to include your own message or verse. If you're unsure, please contact us before ordering.

Do colours look exactly the same as they do on screen?

We make every effort to display our products as accurately as possible, but colours may vary slightly depending on your screen settings and the printing process.

Problems With an Order

What if I made a spelling mistake?

Please contact us immediately. If production hasn't started, we'll do our best to amend your order.

If your item has already been produced using the information you supplied or approved, we may not be able to offer a replacement free of charge.

What if my order arrives damaged?

Please contact us within 14 days of receiving your order and include photographs of the damage where possible. We'll work with you to resolve the issue as quickly as possible.

Contact Us

If you can't find the answer you're looking for, we'd be happy to help.

Email: memorieskept4@gmail.com